Privacy Policy

Effective Date: 01/08/2025

Welfare Kashmir (WFK) (“we”, “our”, “us”) operates the WFK mobile application (“App”) and the WFK website (“Website”). This Privacy Policy explains how we collect, use, share, and protect your information when you use our services.

1. Information We Collect

a) Personal Information (Provided by You)

We collect personal information through registration department users and not directly from the visitor itself, such as:

  • Name, address, phone number, and email address.

  • Aadhaar number or other ID details (if required for application processing).

  • Application details submitted for welfare schemes.

b) Non-Personal Information (Automatically Collected)

We may automatically collect:

  • Device information (model, OS version).

  • App usage data (pages visited, features used).

  • IP address and browser type (for website visitors).

2. How We Use Your Information

We use the collected information for purposes such as:

  • Processing and verifying welfare scheme applications.

  • Communicating updates regarding your application status.

  • Providing notifications and service announcements.

  • Improving app and website performance.

  • Ensuring compliance with applicable laws.

3. Sharing of Information

We do not sell or rent your information. We may share information:

  • With authorized government departments or agencies for processing applications.

  • When required by law, legal process, or law enforcement.

  • With trusted service providers (e.g., cloud hosting, notification services) under strict confidentiality agreements.

4. Data Security

We take appropriate measures to protect your data:

  • Encrypted data transmission (HTTPS).

  • Secure servers and restricted database access.
    However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data only for as long as necessary for:

  • Processing your application.

  • Legal or regulatory requirements.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction of incorrect or outdated information.

  • Request deletion of your personal data (subject to legal requirements).

7. Third-Party Services

Our App and Website may use third-party services (e.g., Firebase, Google Play Services) which may collect limited information necessary for functionality such as notifications and analytics. These services have their own privacy policies.

8. Child Sexual Abuse and Exploitation (CSAE) Policy

We have a zero-tolerance policy against any form of child sexual abuse or exploitation.

  • Any CSAE content is strictly prohibited on our App and Website.

  • If any such content is detected, it will be immediately removed.

  • Such incidents will be reported to the appropriate legal authorities and child protection organizations as required by applicable law.
    We fully comply with Google Play’s CSAE policy and applicable child protection laws.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on the App and Website with a revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
📧 Email: support@wfk.in.net